Shipping Policy

Orders are accepted only for addresses in European Union countries offered at checkout. If a country is not selectable, NAZ does not currently deliver there. Non-EU orders, customs and import arrangements are outside the launch service.

Orders are prepared within 2 business days after payment confirmation. Business days exclude weekends and Lithuanian public holidays. Dispatch is separate from carrier transit time. If a legally valid product-specific preparation period applies, it will be shown clearly before purchase.

Shipping is tracked. The available carrier, price and estimated delivery time for the destination must be displayed at checkout before the order is placed. NAZ does not promise that one particular carrier will always be used.

Delivery estimates are not guaranteed dates unless expressly identified as guaranteed. Unless a different period is agreed, NAZ will deliver without undue delay and no later than 30 days after the contract is concluded.

After dispatch, NAZ or the selected carrier will send available tracking information to the contact details supplied with the order. Tracking events are provided by the carrier and may not update immediately.

Carrier operations, peak periods, severe weather and other events may affect an estimated delivery time. NAZ will provide reasonably available information and work with the carrier where a parcel is delayed. This does not exclude NAZ’s statutory responsibility to deliver within the agreed or legally applicable period or the consumer’s remedies for non-delivery.

You must provide a complete and accurate address and follow reasonable carrier collection instructions. If a parcel is returned because the address was incorrect, delivery was repeatedly refused or it was not collected, NAZ may require payment of a reasonable additional re-shipping cost, unless the problem was caused by NAZ or the carrier or applicable law provides otherwise.

Risk passes when you or a person you nominate, other than the carrier, physically receives the goods. Please inspect the package and document visible damage promptly. If an item is lost, damaged on arrival, incorrect or otherwise non-conforming, contact NAZ; statutory remedies apply and NAZ will pay or reimburse reasonable return shipping where a return is required.

For delivery questions, contact contact@naz.fashion or +370 650 92001.